Contact
The fastest way to reach us is by email:
We reply within 2 business days. We don’t have live chat or a support hotline: a well-written email with context usually resolves the problem faster than a real-time conversation.
What to include in your message
- The email address you used to create your account.
- What you were doing when the problem appeared (for example: “I was generating the references for Chapter 2”).
- What you expected to happen, and what happened instead.
- If an error message appeared, copy it exactly or attach a screenshot.
- The browser or device you’re using.
If your question is about billing or about your personal data, say so in the subject line so it reaches the right person directly.
Before you write
Many common questions are already answered on the help page: how to start a thesis or capstone project, how APA 7 citations work, what the originality check does and how to export your document.
Identification
Tesify is a service operated by jecrs687, established in Malta. Legal and privacy enquiries: privacy@tesify.app.